Client Outcome
Operating Partnership
A U.S.-based industrial and manufacturing organization rebuilt its technology foundation after a strategic relaunch — replacing infrastructure-heavy, fixed-cost IT with a single accountable ERP and IT operating model built for cost control, resilience, and multi-site growth.
- One accountable partner ERP, cloud, security, and support
- Unified operating model Standardized across locations
- Remote-first operations Centralized monitoring and support
- Built for expansion New sites without fixed IT overhead
The Original Situation
A relaunch that demanded a different technology model.
A U.S.-based industrial organization relaunched operations following the bankruptcy of a predecessor company. The prior operating model relied on infrastructure-heavy, fixed-cost IT with limited flexibility. While IT was not the sole cause of failure, high overhead, operational rigidity, and external economic pressures constrained the business during periods of volatility.
Leadership recognized that rebuilding the company required a fundamentally different approach to technology, cost structure, and scalability, along with continuous executive-level technology leadership to guide decisions, governance, and long-term growth.
Transformation Approach
The engagement rebuilt the company’s technology foundation with a cloud-first, cost-controlled operating model — standardization, remote management, and centralized control while preserving operational independence across locations.
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01
Cloud-first IT operating model
Legacy on-premise infrastructure was replaced with a cloud-managed environment designed to reduce fixed costs, improve reliability, and eliminate physical IT dependencies across locations.
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02
Unified ERP across locations
A single Microsoft Business Central environment was deployed to support multiple operating entities while maintaining standardized processes and centralized reporting.
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03
Centralized identity and security
User access, authentication, and security policies were centralized to reduce risk, simplify administration, and enable consistent controls across all sites.
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04
Remote monitoring and management
All endpoints, networks, and systems are proactively monitored and managed through centralized tools, allowing issues to be resolved remotely without on-site IT staff.
Business Outcomes
Immediate cost control with a scalable operating model designed for long-term growth — predictability, flexibility, and the ability to expand without adding fixed overhead.
- $300K+ Annual IT cost reduction through consolidation and standardization
- Remote operations Remote-first operating model Fewer than five onsite interventions annually, with centralized monitoring and support handling most needs remotely.
- 20+ Planned new locations. New sites can be onboarded without increasing IT headcount.
“One accountable partner for ERP and IT simplified everything and gave leadership real cost control.”
Related Capabilities
- Role in this engagement Microsoft Dynamics 365 Business Central Provided the shared ERP backbone for finance, inventory, purchasing, sales, and standardized multi-location operations. Explore
- Role in this engagement Managed IT & Cloud Replaced infrastructure-heavy IT with a remotely managed cloud, identity, security, monitoring, and support model. Explore
- Role in this engagement Data, Integration & Reporting Connected operational data and standardized reporting so leadership could manage performance across locations. Explore
- Role in this engagement Services Combined advisory, implementation, integration, recovery, training, and ongoing support under one accountable partner. Explore
Next Step
Explore a Similar Operating Model
Discuss how a unified ERP and IT operating model could reduce fixed overhead, improve control, and support multi-site growth across your organization.
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